We are pleased to offer a return policy on unopened hair extensions within thirty (30) days within you receiving your order. We understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with. Shipping cost will not be refunded. You must contact us first at firstname.lastname@example.org within the thirty (30) day return period of receiving your order. All Just Hair Boutique Hair Extensions must be shipped back unopened in the original packaging or a return will not be issued. We will then provide you with our return address which is in Windsor, Ontario Canada where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded or exchanged.